Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

Elbow bursitis

Dear Toky, this is to follow up on my last email.

After the 7th patch, the swelling began to go down. I did have to use all 10 patches, but by that time the swelling was gone and my elbow was back to normal.

So the patches did work, and I am completely satisfied. I would buy them again and recommend them to others.

Thanks so much.

Baker's Cyst

Thank you for your information. We have experienced a great effect on my mother’s Baker cyst.

General Bursitis

Thank you for the bursitis patches. My husband has used them every night for 7 days and it is almost completely gone. He feels really good about it. Best regards,

Bakers cyst on the knee

Hi,

I got the patches yesterday evening. I have had five knee operations on my right knee and have arthritis. I also have a baker’s cyst on the back of my knee and off to the front.

I tried it last night and I was surprised at the results and it actually took away some of the swelling. I work out every other day and I think these will help.

Thanks

General Bursitis

Hi Toky We are both very appreciative of your offer and we will certainly keep it to ourselves. My wife has had several months without pain so the patches really work and she is looking forward to the arrival of the new ones. Again thank you Regards

Baker's cyst.

Back in July I hurt my knee, and later formed a baker’s cyst…it got so bad that I could not bend my knee without a lot of pain. I had to walk with my leg stiff at all times.

I found your website and ordered a ten pack…used them, and in no time the swelling was down, but not gone. I could bend my knee and walk normal…something I have not done since July. I ordered your patches again…Because from the time I used my last patch, til I got my order, some of the swelling and stiffness came back…started using them again…and just like before the cyst is going down…without needles! Love that.

I just want to say thank you!, my knee is almost back to normal… the best thing I have ever used.

Baker's cyst

Hello Danniel,

Thank you for your prompt reply.

I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.

Thank you for your help, and good luck..

Baker's Cyst

Hi,

I have used the OSMO Patch in the past for my bakers cyst.

I was very successful with it and I have referred it to others.

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Testimonials

Real accounts by real people. Hear what they have to say!

My elbow and shoulder were both injured at the same time, which were attended to by a highly respected orthopaedic physician.

After treatment, my shoulder fully recovered but the bursitis continued in full bloom. My doctor did not suggest draining it because the bursitis would likely return. After 7 weeks of no relief I researched the Internet for answers. That is when I discovered your product. On applying your patch to my elbow for 3 days the bursitis disappeared.

Simply amazing. Thank you!

Hi, Have been using the patches now for 6 days, just wanted to know how long to use them for. I imagined until the area no longer has any fluid on the patch, have had bursitis in shoulder for 5 weeks now, have had only a small relief so far, Cheers

To whom it may concern,

Got my patches yesterday and skeptically put one on last night.

I woke up this morning astonished, pain gone, flexibility back.

Don’t know how you discovered this but thank you. I will be ordering more as needed.

I have used the patches for a week now and am happy to say that the swelling of my bakers cyst has reduced to the point of very little pain now. I am so pleased that I will tell my consultant about the patches, and my daughter who is a holistic nutritionist. She will recommend […]

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