Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	Canada Delivery: Due to ongoing union strike action, Canada Post has advised all countries to temporarily stop sending all items to Canada. As a result, all services to and from Canada are temporarily suspended as of 27 November 2024. Contact a Stores in Canada that Sell the OSMO Patch: FIND A STORE
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Hip Bursitis

Thank you so much for your reply,

My delayed response is also due to our holiday which, thanks to OSMO patch, was more comfortable!

I have recommended the use of these patches to several of my associates as I am very happy with the results.

Regards

Tina C

Auckland, New Zealand

Elbow Bursitis

The OSMO Patch worked great for my wife’s elbow bursitis,

I’ve placed another order through the website, a work colleague was just diagnosed with hip bursitis and I’ve recommended OSMO Patch.

Fantastic product.

Jackson P

TN, United States

Baker's cyst

Hello, Thanks very much…. This order is my second one…. I developed a Baker’s cyst (I think) behind my left knee, jumping up and down hard on a truckload of brush I was trying to compact…. I’m 67 years old, and the next morning, I had pain behind my knees, then a large egg behind […]

Sam E

California, United States

General Bursitis

Toky, I am writing to you again because my husband wants to order additional patches. He says that they are amazing for his severe leg cramps. He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.

Sheila W

Connecticut, United States

Hip bursitis

Hi Toky,

Thank you for the prompt delivery of Patches. They arrived early Tuesday morning.

My wife used one last night on her hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course, it is far too early to judge results yet, but the signs are encouraging so early. We will let you know later how the treatment performs over time. The location in the hip area will be a very good test, being so deep-seated.

Thanks again,

Kindest regards

Bob & Marjorie B

NSW, Australia

Baker's cyst

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220. I know that I will need to get this knee replaced sometime in the near future and you can only do this one time, so it is in my best interest to find a way to prolong the knee replacement.

I tried the OSMO Patch about 1-2 years ago, thinking it may be a gimmick, and it was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives instead of the ‘give me a pill’ attitude that most of the public has. As individuals, we have to realize that we, not someone else, are the most interested in our own health.

Thank you

Mike M

Wisconsin, United States

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling. Much appreciated! Kind Regards

Tracy B

Somerst, UK

General Bursitis

Hi Toky Just letting you know that I received my patches on Tuesday. I used them on Tuesday and Wednesday night and have had a wonderful result, with the bursitis basically disappearing. Thank you so much, having no pain is wonderful. Regards

Kerry L

QLD, Australia

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