Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Real testimonials by real people

Read their stories

★★★★★

Baker's cyst

Hello!

I am writing to sing your praises! I am not kidding. I was first diagnosed with a Baker’s cyst approximately three months ago. The pain became increasingly intense, so I finally made an appointment with an orthopedic surgeon. He explained that the cyst was most likely the result from a torn meniscus and that I would require surgery. In the meantime, my patches I had ordered arrived, so I had used five patches by the time I returned to the orthopedic surgeon for the follow up for my MTI. He did NOT find a torn meniscus and was amazed at how much more range of motion I had in my knee. He agreed “whatever is working, keep it up!”

I am 62 years old, quite active, practice yoga and exercise daily. I am currently planning to swim with the dolphins with my grandchildren next month instead of planning surgery, physical therapy, etc. THANK YOU!!

★★★★★

General Bursitis

To Toky – Customer care,

I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame that it takes so long to arrive, but the results are really worth it.

Thank you for your responses and to future communications.

★★★★★

Popiteal cyst

Dear Toky,

Thank you for the OSMO Patches they arrived Friday 18th February just five days after I placed an order!

OSMO Patches have the Wow factor. I used two patches at a time, one on the popiteal cyst and one on the calf. After four days the popiteal cyst was so much better. I have just ordered another pack of ten. I was amazed after I took the first patches of my leg after 8 hours. My Physio was impressed! I still have some swelling in the knee so fingers cross the next lot of OSMO Patches will do the trick.

Many thanks

★★★★☆

Bursitis in shoulder & elbow

Hi, I have had bursitis in my right shoulder for more than 3 years, after about 6 months of physio, I still have a lot of pain. About 14 months ago I developed bursitis in the left shoulder and elbow, which causes me very disturbed sleeps, I had treatment with an Osteopath, the pain subsided only temporarily

I have used 9 of your patches, 2 on my elbow and the rest on my shoulder, the improvement in my shoulder has been amazing, I still have a lot of pain but the movement has improving so much that I don’t hesitate in getting dressed as previously just pulling a T-shirt over my head was painful.

Thank you so much and I hope more people find your website. What a blessing.

★★★★☆

Fluid on knee

I had a sac of fluid to the upper-right of my knee. Quite large. I continued to pursue my daily routine which consisted of morning workouts at the gym including ‘spin’ class. Needless to say, I aggravated the whole situation. My leg became swollen, and quite painful. It was only after the swelling went down did I notice the sac.

Upon searching myself for possible causes, I came across your site and since it was a ‘natural’ remedy, I didn’t think it would do any harm. I’ve had good results with other natural products, so why not give it a try.

After three days on the patch, I found that the sac pretty much dissolved. Was I going to heal anyway? Maybe. Was it the combination of natural healing and the stimulation of the patch? Maybe. In any event, I am now sac free.

★★★★☆

Baker's cyst

Hi,

Received patches.. Thanks.

Patches have been positive results for my Baker’s Cyst. Will probably order more patches later on to keep my knee in shape.

Regards

★★★★☆

Shoulder Bursitis

Hi there,

I have worn the patch for 2 months and it has drained the fluid out of shoulder and reduced the pain significantly.

Thanks Steve

★★★★★

General Bursitis

Hi Toky,

I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections.

You are quite welcome to give my testimony to any prospective user and, if necessary, they can phone me personally on XXXXXXXXX.

Thanking you once again

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

To whom it may concern,

Got my patches yesterday and skeptically put one on last night.

I woke up this morning astonished, pain gone, flexibility back.

Don’t know how you discovered this but thank you. I will be ordering more as needed.

★★★★☆

Hi Toky, the patches are starting to offer relief for my son’s heel. He is finally looking on the bright side.

Over the past month, he has had 2 drainages, 2 cortisone shots, and referred to 2 different specialists. The end result was either an operation to shave the bone, reattach the tendon and be off his game for a season…..not his option.

So I started the patches on him that night. The next day relief was evident. We have used 6 so far and he can now feel the bone in his heel. It is still red, but nowhere as bad. Still tender, but not as painful.

Thank you so much.

★★★★★

I hurt my knee quite severely when out bushwalking in the Mt Mitchell National Park. I hadn’t been doing much strenuous walking and on the way down I got a nasty pain in my knee.

My doctor told me I had a Bakers Cyst on the knee. I found your website and the OSMO Patch sounded like a good idea and I ordered it. It arrived within seven days of placing the order and it relieved the pain overnight. I find if I use the patches for three nights (until it’s dry) I have no pain for several weeks.

I like it because it’s a natural non-invasive treatment and above all it works. I don’t like taking pills and anti-inflammatory medication and prefer natural methods over drugs.

★★★★☆

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

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