COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 Business days.
New Zealand*
  • Expected delivery time currently of 5-14 Business days.
United Kingdom*
  • Expected delivery time currently of 5-14 Business days.
United States*
  • Expected delivery time currently of 5-14 Business days.
Canada*
  • Expected delivery time currently of 5-14 Business days.

Due to COVID there has been cancellations and reductions in flights from Australia. At this time the quoted delivery times are as indicated above. While we do everything in our power to expedite deliveries please understand that delays are currently out of our control due to these unusual times.

Currently unable to deliver to the following countries:

Regretfully we are currently unable to take online orders from the following countries at this time due to unavailability of flights:

Europe* (other than UK)
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst caused by torn miniscus

Hi, I have been using the patches for a bakers cyst caused by torn miniscus. The patch takes care of it but in comes back in about a week. Is it safe to use a patch a week for an indefinite amount of time? Thank you,

Susan S
Ohio, United States
Joint Pain - Swollen Knee

Just to give you an update: I finally received my order and I’m very happy to say that this helps me a lot with the swelling on my knee. Thank you.

Ofelia V
NY, United States
General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

Jenny
United States
Baker's cyst

I just send you an other order of patches, It helps me a lot especially to sleep because I am always in pain with my bakers’cyst so I do not want to run out of patches. Thank You

Lilianne L
Ontario, Canada
General Bursitis

Hi Toky, Just received patches this afternoon. Thank you for the prompt service. I am pleased we found you on the internet. The product does help Warm regards

Colleen O
NSW, Australia
Knee problems

Many thanks Toky….

The patches were fab last time and it’s now been over 6 months since I have had to use them.

Alas, it seems my bursitis is back, so hence the need for the wonder patches……

I got a bit careless with kneeling on my knee, so all my fault

Sarah K
West Sussex, United Kingdom
Baker's cyst.

Back in July I hurt my knee, and later formed a baker’s cyst…it got so bad that I could not bend my knee without a lot of pain. I had to walk with my leg stiff at all times.

I found your website and ordered a ten pack…used them, and in no time the swelling was down, but not gone. I could bend my knee and walk normal…something I have not done since July. I ordered your patches again…Because from the time I used my last patch, til I got my order, some of the swelling and stiffness came back…started using them again…and just like before the cyst is going down…without needles! Love that.

I just want to say thank you!, my knee is almost back to normal… the best thing I have ever used.

Donna J
Missouri, United States
Hip problems

Hi,

I have just started using OSMO patches on my hip and have had some significant relief after only two nights of use.

I was wondering if they could also work on a large ganglion on a wrist?

Sincerely,

Peg S
Texas, United States
View More Testimonials Disclaimer
Have a Question?
Back to Top