COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 days.
New Zealand*
  • Expected delivery time currently of 5-14 days.

Currently unable to deliver to the following countries:

United States*
  • The OSMO Patch is currently unavailable in the US.

Regretfully we are currently unable to take online orders from the following countries at this time due to unavailability of flights:

United Kingdom*
Europe*
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
Canada*
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Shoulder Bursitis

I have had terrible bursitis pain in my right shoulder since Christmas eve, 2017. Have been on various analgesics (on and off) since with varying degrees of success. I stumbled upon your product a few days ago and thought “What the heck, I’ll give it a go as nothing else has worked”. I’ve used the […]

Allan W
NSW, Australia
Baker's cyst

Hi Toky, Received the patches yesterday. Thanks to you from the old lady for whom I keep purchasing these patches from you. She says these patches are really working wonders on her leg. Best regards,

Ash M.
Ontario, Canada
Hip bursitis

Hi Toky, Thank you for the prompt delivery of Patches. They arrived early Tuesday morning. My wife used one last night on hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course it is far too early to judge results […]

Bob & Marjorie B
NSW, Australia
Baker's cyst

Hi Toky, Thank you very much for sending the patches to Ukraine. My mother finds them very helpful and asked if I could get her more. Regards.

Vitaliy V
Ternopil Region, Ukraine
Shoulder problems

Hi Toky,  I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

JLee-C
Calgary Alberta, Canada
Hip problems

I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs. I ordered your patches and the first night they came I […]

Ray W
Ontario, Canada
Baker's cyst

Thank you for your excellent product.

First use was fantastic and after five times it had solved my problem of my swollen and stiff knee. I ordered another batch just to keep some extras on hand because from now on, I won’t do without them.

I have already recommended them to several people that have had similar problems. Thanks again for your wonderful product. I’m very grateful for the OSMO Patches.

Jeanine L
Texas, United States
General Bursitis

Hi Toky The patches work so well. I will have to keep these ones for myself.  I have been convincing others of their worth. Many, many thanks

Judith W
Palmerston North, New Zealand
View More Testimonials Disclaimer
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