Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  •  Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Bursitis in the knee

Hi I ordered these patches for my son who has terrible bursitis in his knee. He owns a carpet installing business and the constant kicking has really damaged his knee..He took meds..had steroid shot…nothing worked…The doctor told him he needed surgery… I had found your patches on line and they have worked for him. Thanks […]

Sandra C
Rochester, United States
Popiteal cyst

Dear Toky, Thank you for the OSMO Patches they arrived Friday 18th February just five days after I placed an order! OSMO Patches have the Wow factor. I used two patches at a time, one on the popiteal cyst and one on the calf. After four days the popiteal cyst was so much better. I […]

Bernice M
Avon, United Kingdom
Knee Baker's Cysts and Meniscus tears

I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL Tear and numerous Meniscus tears.  Due to these problems, I’ve had a chronic problem with a Baker’s Cist in back of my knee.  I’ve been living with the Baker’s Cyst for years and the swelling that this Cyst caused […]

William M
California, United States
Hip problems

I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs. I ordered your patches and the first night they came I […]

Ray W
Ontario, Canada
Baker's cyst

Thank you, thank you, thank you!  I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!

Gwen K
Saskatchewan, Canada
Baker's cyst

Just want you to know that I was able to walk on the treadmill for 30 minutes yesterday without leg pain for the first time in over 2 years!  Thanks.

Bob R
Ohio, United States
Baker's cyst caused by torn miniscus

Hi, I have been using the patches for a bakers cyst caused by torn miniscus. The patch takes care of it but in comes back in about a week. Is it safe to use a patch a week for an indefinite amount of time? Thank you,

Susan S
Ohio, United States
Shoulder bursitis

Hi, I just reordered some of those wonderful patches. I also wanted to leave some feedback but couldn’t find anywhere on the site. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep. So, I tried to patches, and to […]

Lyn B
VIC, Australia
View More Testimonials Disclaimer
Have a Question?
Close

Do you have a question about OSMO Patch?

Simply complete the form below and we will get back to you shortly. Please note, our response does not constitute medical advice. Please consult your medical practitioner:

  • This field is for validation purposes and should be left unchanged.
Back to Top