Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's Cyst

I just want to let you know that I had a very painful Bakers Cyst behind my right knee. I had around 20 patches, one each night and the cyst has gone.

Such a great relief from the pain.

I am back again buying more as I have some fluid on top of the knee, but thought I would mention it to you.

Kind regards

Carole M

London, UK

Bursa in elbow

Dear Toky,

My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day.

I have noticed significant results, although there is still some swelling in the bursa in my left elbow.

George A

Utah, United States

Baker's cyst

Wow’, I cannot begin to tell you how ‘Wonderful’ IT IS to finally have relief from such a painful ordeal!!

I have used the OSMO Patch just twice, perhaps because it ruptured, it didn’t take as long for continued treatment to be SOOOOO EFFECTIVE, I AM so thrilled!!

Please give Mr. Danniel Jacques a big hug and kiss for me, he made a 70-year-old lady very very happy, I am so Thankful there are people like him who first believe that there is an ‘ALTERNATIVE’, and we don’t have to rush into Surgery or cortisone shots…….God Bless Him!

Now I can get back to my golf game, again Thanks sooooo much

Virgie B

California, United States

Shoulder bursitis

Hi, I just reordered some of those wonderful patches. I also wanted to leave some feedback but couldn’t find anywhere on the site. I’ve used the patches once before for my shoulder bursitis. The most pain I have is at night, and it is very hard to sleep. So, I tried to patches, and to […]

Lyn B

VIC, Australia

Joint Pain

They work so well for my husband I placed another double order yesterday so I have them on hand when he needs them. The patches are the only thing that has ever given him relief.

Ann W

SC, United States

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling. Much appreciated! Kind Regards

Tracy B

Somerst, UK

Joint Pain

I used 4 patches last night for first time. I received them in the mail more than a week ago. How foolish of me not to open sooner. My 1 night of patches and I wake up without pain. OMG! These are like magic. Thank you so much.

Bev E

British Columbia, CANADA

Swollen elbow

Hello,

My name is Garry Gracey; I am a former HANDBALL CHAMPION. I banged my elbow while playing handball. It became swollen after a few days, and my family doctor recommended not to drain the bursa on the elbow but to have it take its natural healing course. “Being impatient” I googled and found OSMO Patches. They were AMAZING in such that after 5 applications of OSMO patches, the swelling on my elbow disappeared.

For a visual of the before and after, attached are the pictures.

Thank you very much,

Garry I. Gracey

British Columbia, Canada

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