Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  •  Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Shoulder problems

Hi Toky,  I just received my parcel yesterday Wed Dec. 29th and after following the directions how to apply I put one on and it’s easing the pain in my shoulder. It seems that it’s working for me and I have to be careful to watch the food I am eating. I am quite please […]

JLee-C
Calgary Alberta, Canada
General Bursitis

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections.  You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

Val G
NSW, Australia
Bursa in elbow

Dear Toky: My patches arrived on Feb. 10th. I have now used 9 of the patches, wearing one sometimes during the day. I have noticed significant results, although there is still some swelling in the bursa in my left elbow.

George A
Utah, United States
Bakers Cyst on the knee

I hurt my knee quite severely when out bushwalking in the Mt Mitchell National Park a distance of approximately 5.0 kilometres up total distance almost 11k. I hadn’t been doing much strenuous walking and on the way down I got a nasty pain in my knee. My doctor told me I had a Bakers Cyst […]

Gabrielle W
QLD, Australia
Bakers Cyst on the knee

Hello Toky, 4 more patches to go, and I can report great improvement!  I can bend the knee, the lump in the back is so much smaller, (by half?) I think.  Not even thinking of a drain needle and cortisone shot at this point.  Your explanations are a little hard for me to follow medically, […]

Judy
North Carolina, United States
Swollen elbow almost half the size of a tennis bal

In early November, 2008, I was shocked when by chance I looked at my right elbow and saw that it had a swollen lump almost half the size of a tennis ball. I had no recollection of bumping it or otherwise causing damage to it and was really quite surprised because it was painless.   That […]

Brian L
Auckland, New Zealand
Baker's cyst

I received the patches on SATURDAY and this is working fine.                                     THANKS

William B
North Carolina, United States
Baker's cyst

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220… I tried the OSMO Patch about a 1-2 years ago, thinking it may be a gimmick, and is was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives to the traditional doctor visit and the “give me a pill” attitude that most of the public has because we, as individuals, have to realize that we, not someone else, are the most interested in our own health. Thank you!

Mike M
Wisconsin, United States
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