Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

★★★★☆

Elbow bursitis & baker's cyst

Thank you, I have already used almost all the patches from my last order.

I had a baker’s cyst which I think has really improved with the patches. I also have tennis elbow on one elbow and golfer’s elbow on the other and have put the patches on my elbows one night and there was some improvement, I need to put them on for a few nights.

I am so pleased with them that I have been telling my friends, and they plan to order them as well.

★★★★☆

Baker's cyst

Hello.

The patches arrived. Thank you very much.

I have used 3 and they are very good. They certainly draw the liquid away from the back of my knee.

Thanks very much

★★★★☆

Joint Pain & Swollen Knee

I haven’t been able to walk for 7 months due to a knee injury, but these combined with my new pool exercises have made a big improvement to flexibility and swelling.

Much appreciated!

Kind Regards

Tracy

★★★★★

Knee problems

Dear Danniel,

I fell 1.5 meters landing on my patella. The pain was severe, after 2 weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball. I already had a swelling just below my kneecap for 5 years, and another specialist had thought this was probably a lipoma.

I’ve used 16 patches so far, in conjunction with acupuncture. The bursa began to shrink from the first patch, and is now almost gone. I’ve been able to return to my Taiji classes. What is more surprising is that the ‘lipoma’ also has almost vanished.

So, no invasive needle drainage for me, no surgery, and I’m recovering fast.

I am very impressed

★★★★★

Baker's cyst

Hi,

I have used 3 patches so far. My leg is already feeling much better.

I am AMAZED by this product and will highly recommend it to others.

Thanks

★★★★★

General Bursitis

Hi,

Just a feedback on the patches. I was certainly won over by them.

Great product and would recommend them. Merry Xmas to all.

Regards

★★★★★

Baker's cyst on the back of knee

Thank you, this is my second round of patches.

First, I had a baker’s cyst on the back of my knee, used 6 patches, pain and cyst GONE!

Have had no problems since. So, I gave the rest to a friend. He said his went away but only used 4, so wants to try more, and I have had something come up on my wrist, going to try patches. Will see what happens.

★★★★★

Elbow bursitis

Thank you. Just to let you know, your product is supreme!

I’d been suffering with bursitis on my elbow for months, but now it’s totally healed in just two applications.

Thank you so much.

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Testimonials

Real accounts by real people. Hear what they have to say!

★★★★★

Dear Toky,

I finished my 2nd batch of patches a while ago now, and thought I would like to let you know that my bursitis and almost completely resolved! I think the little bit of fluid there is, is just being absorbed normally now.

So thank you very much for dealing with my query so quickly and politely. I am absolutely delighted with the progress of this thing, which could so easily have become chronic and untreatable.
I will certainly recommend the patches to anyone else I meet who has bursitis.

Yours sincerely,

★★★★☆

Hello,

Just to give you an update: I finally received my order and I’m very happy to say that this helps me a lot with the swelling on my knee.

Thank you.

★★★★★

I had a work accident 5 years ago and fractured both of my feet. The specialist said feet never heel well. He was right. I suffered terrible pain and swelling constantly.

Since then l have what the Dr called an akward injury. I turned my body without turning my knees and hence fractured the soft bone in one knee… again more swelling.

Since using your product on my knee and feet l have no swelling and a lot less pain. I can actually bend my feet again and l even said welcome back!!! Such relief.

★★★★★

Hello,

Thanks very much….

This order is my second one…. I developed a Baker’s cyst (I think) behind my left knee, jumping up and down hard on a truckload of brush I was trying to compact…. I’m 67 years old, and the next morning, I had pain behind my knees, then a large egg behind my left knee. I searched the internet, and found your website, and ordered the patches. They worked well to bring down the swelling. Then, I jumped up and down on a shovel, digging a ditch, and the swelling returned. I used up the rest of my patches, and the swelling went down.

Thanks very much for having this natural solution to my problem: an egg behind my knee!

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