Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  •  Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Knee Baker's Cysts and Meniscus tears

I’ve had knee problems for 3 decades and have had 4 surgeries due to an ACL tear and numerous Meniscus tears. Due to these problems, I’ve had a chronic problem with a Baker’s Cyst which I’ve been living with for years and the swelling has kept me in constant pain.

I definitely recommend the OSMO patches. They have given me substantial relief from the pain that I was experiencing. I’ve recommended the patches my Physical Therapist and he’s recommended them to his patients. I’ve also recommended the patches to my Surgeon and he is now recommending the patches in lieu of injections.

William M
California, United States
General Bursitis

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections.  You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

Val G
NSW, Australia
General Bursitis

Thanks again.  I found the first batch really worked!! You have a wonderful product

Bill T
Nevada, United States
Ankle and hips (trochanter bursitis)

Thank you very much.

I have used the patches on three areas with amazing results. One was on my ankle, 12 hours later the pain was completely resolved. The other two were on my hips for greater trochanter bursitis.

Both hips feel not completely pain-free, but a dramatic difference.

So thank you, and I have to say I am amazed.

Mandi D
NSW, Australia
Elbow bursitis

My elbow and shoulder were both injured at the same time, which were attended to by a highly respected orthopaedic physician.

After treatment, my shoulder fully recovered but the bursitis continued in full bloom. My doctor did not suggest draining it because the bursitis would likely return. After 7 weeks of no relief I researched the Internet for answers. That is when I discovered your product. On applying your patch to my elbow for 3 days the bursitis disappeared.

Simply amazing. Thank you!

Robert F
Florida, United States
General Bursitis

Hi Patches have arrived promptly, I have tried them, they have made a difference, thank you.

John H
Essex, United Kingdom
Baker's cyst

Hi there!

I’ve been wanting to write you about your product, OSMO Patches.

I have a baker’s cyst behind my knee that I’ve had aspirated three times at great expense. After the third time of aspiration, the doctor injected steroids, stating that I most likely wouldn’t ever have another problem. Well, my cyst began to return in about 3 days and was soon as large as it had been before my procedure. Tears.

Long story short, I went online and found your product, OSMO Patches. I was so excited to try it. The first night nothing really happened; but the second morning when I removed the patch, I couldn’t believe my eyes! I was thrilled!!! It really worked! I kept using your patches and after about a week my cyst was hardly noticeable! AND THAT’S THE TRUTH!!

Thank you so much for developing OSMO Patches, I’m still amazed as to how they work?!

Sincerely,

Terry M
Oregon, United States
Hip bursitis

I have been suffering from bursitis in my right hip since last August.

I saw your website and ordered 20 patches. I used a patch for 3 nights and didn’t notice much difference, and there was just a slight amount of fluid in the patches each night.

Last night I moved the patch a little and I couldn’t believe it this morning! The patch was soaked with fluid, so much that it was starting to ooze from the patch.

My hip felt much better this morning.

Thank you

Linda S
California, United States
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