Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Real testimonials by real people

Read their stories

Joint Pain

These are honestly the best pain patches of them all. I have tried 4 other brands before finding the OSMO Patch. They don’t get rid of the pain, but they certainly make things bearable.

Baker's cyst

Hi,

Received patches.. Thanks.

Patches have been positive results for my Baker’s Cyst. Will probably order more patches later on to keep my knee in shape.

Regards

Baker's cyst

Ok, I have an arthritic knee from playing American football and having an operation when I was 18. Going to a doctor to have it drained would cost me well over $220. I know that I will need to get this knee replaced sometime in the near future and you can only do this one time, so it is in my best interest to find a way to prolong the knee replacement.

I tried the OSMO Patch about 1-2 years ago, thinking it may be a gimmick, and it was no gimmick because it works. The pressure on my knee is lessened by morning and I can move around a lot better. I’m health conscious, watch what I eat, go to the gym 3-4 times a week and of course I work. It is important to be open to alternatives instead of the ‘give me a pill’ attitude that most of the public has. As individuals, we have to realize that we, not someone else, are the most interested in our own health.

Thank you

Elbow Bursitis

Hi,

Patches were amazing only needed 2 to get my very fluid swollen elbow to go significantly down.

This was after 3 weeks of no other solution so VERY VERY HAPPY.

Many thanks!

General Bursitis

Hi Toky, Just received patches this afternoon. Thank you for the prompt service. I am pleased we found you on the internet. The product does help Warm regards

Baker's cyst

Thank you, thank you, thank you! I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!

Joint Pain

I used 4 patches last night for first time. I received them in the mail more than a week ago. How foolish of me not to open sooner. My 1 night of patches and I wake up without pain. OMG! These are like magic. Thank you so much.

Baker's cyst.

Back in July I hurt my knee, and later formed a baker’s cyst…it got so bad that I could not bend my knee without a lot of pain. I had to walk with my leg stiff at all times.

I found your website and ordered a ten pack…used them, and in no time the swelling was down, but not gone. I could bend my knee and walk normal…something I have not done since July. I ordered your patches again…Because from the time I used my last patch, til I got my order, some of the swelling and stiffness came back…started using them again…and just like before the cyst is going down…without needles! Love that.

I just want to say thank you!, my knee is almost back to normal… the best thing I have ever used.

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Testimonials

Real accounts by real people. Hear what they have to say!

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections. You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

I’ve had bakers cyst under my knee cap for 5 years and I’ve been in constant agony and haven’t been able to bend my knee for 5 years.

All my doctor could come up with was sticking needles under my knee cap, but 3 days on patches and it’s amazing swelling has almost gone, pain is a lot less and for the first time I will be able to get on floor and play with my grandson this christmas.

Thank you it means so much to me.

I received the patches. Thank-you. I am happy with the results and will use this product in the future. Thanks,

Hello Jasmine,

I just wanted to say that my husband has been using the patches for a few days now and they have definitely made a difference to his knee.

I have brought some more from one of your UK stockists, The Health Workshop, and they, like you, could not have been more helpful.

Thank you!

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