Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons. 

  • Claiming the No Questions asked Guarantee
  • Incorrect item received
  •  Unable to use the patches due to medical reasons
  • Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason. 

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number.  As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

  • Refunds will not include the original postage and handling fee unless there was an error on our part.
  • You will need to pay the postal fee for mailing it back to us.
  • All returns will need an Authorisation Number (RA#) (mandatory).
  • Refunds must be requested within 90 days of purchase
  • Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Dear Toky,

Thank you for the OSMO patches.

I’m seeing a big reduction in the swelling and pain.

Thanks

Margery D
New York, United States
Excruciating pain of bursitis

Please pass on my eternal thanks for this product. I would like to say how wonderful the patches are.  I am proof that they work. I am 80 years old and had the excruciating pain of bursitis for 10 days. I used up three boxes of painkillers to no avail.  Then in desperation looked on […]

Mavis S.
Gartempe, France
Hip bursitis

I have been suffering from bursitis in my right hip since last August.

I saw your website and ordered 20 patches. I used a patch for 3 nights and didn’t notice much difference, and there was just a slight amount of fluid in the patches each night.

Last night I moved the patch a little and I couldn’t believe it this morning! The patch was soaked with fluid, so much that it was starting to ooze from the patch.

My hip felt much better this morning.

Thank you

Linda S
California, United States
Hip Bursitis

Thank you so much for your reply,

My delayed response is also due to our holiday which, thanks to OSMO patch, was more comfortable!

I have recommended the use of these patches to several of my associates as I am very happy with the results.

Regards

Tina C
Auckland, New Zealand
Baker's cyst

Dear Folks in Australia,

I have just placed my third order with you for your OSMO Patches because they do work and I am so impressed with how they work. No one here at my end has ever seen anything like your patches and I love telling people about them.

I suffer from a Baker’s Cyst and so far, this is the only thing that alleviates the swelling. As you say in your literature, it doesn’t really cure the Cyst but it does give it relief. Amazing!!!

Best wishes

Patty C
Michigan, United States
General Bursitis

Hi Patches have arrived promptly, I have tried them, they have made a difference, thank you.

John H
Essex, United Kingdom
General Bursitis

Just to let you know-I am totally amazed at how your patches work-the ten patches have removed 95% of the fluid in the bursa-I have ordered more just in case it happens again-I have had major problems before with a busa being drained by needle and infection setting in-so many thanks for a great product-I […]

Peter W
California, United States
Bursitis in the hip

I have always been a very active person over the years. A couple of years ago I developed quite a discomfort in my left hip. I attempted to ignore it, but after much deliberation went to see a doctor. After scans it was diagnosed as bursitis. I went for cortisone injections twice, but it really did not ease the pain much.

After coming across the OSMO patch website, not having anything to lose, I immediately ordered 10 of the patches. I placed a patch on the affected hip for a total of three nights. I was absolutely stunned that after the third application, the pain in my hip had disappeared. It was a few weeks before I actually needed to reapply any more patches due to a small amount of pain returning. I assume that the problem will always be there, however, it is very comforting to know that the OSMO patches are available so that you can virtually live pain-free.

Extremely happy that I stumbled on the website.

Bruce M
WA, Australia
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