Shipping Information

COUNTRY	EST Delivery Times
Australia^*	3-7 Business days
New Zealand^*	5-14 Business days
United Kingdom^*	5-14 Business days
United States^*	5-14 Business days
Canada^*	5-14 Business days
Europe^* (other than UK)	Online ordering currently unavailable. Deliveries to Europe may be available by phone order from one of our UK Approved Resellers
Other Countries^*	Online ordering currently unavailable.

* Important Information

All our deliveries ship from Australia. While we currently quote average shipping times above kindly understand that delays may occur from time to time which unfortunately we understandably have no control over.
By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order. Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

Shoulder Bursitis

I have had terrible bursitis pain in my right shoulder since Christmas eve, 2017. Have been on various analgesics (on and off) since with varying degrees of success. I stumbled upon your product a few days ago and thought “What the heck, I’ll give it a go as nothing else has worked”. I’ve used the […]

Allan W

NSW, Australia

Shoulder bursa

Hello Toky, Thanks Toky. Last lot sure made a difference. I was able to not be awakened by an aching bursa during the night. One night before; was so bad that I had to sit in a lounge chair and ice my shoulder regularly through the night Told the doctor about the patches and twice […]

Al M

Southland, New Zealand

General Bursitis

I have found these patches to be fantastic giving me huge relief. Regards

Jenny

United States

Bursitis of the elbow, knee swelling & leg cramps

My husband healed his bursitis of the elbow with your patches. –

They are amazing, and he is now using 2 patches on each knee at night for knee swelling, and it seems to give him amazing relief from cramps in his legs that kept him awake throughout every night for years.

He has used everything from niacin to bars of ivory soap between the sheets.

Sheila W

Connecticut, United States

Joint Pain

These are honestly the best pain patches of them all. I have tried 4 other brands before finding the OSMO Patch. They don’t get rid of the pain, but they certainly make things bearable.

Linda H

WA Australia

Elbow swollen up to the size of a golf ball

I was diagnosed with severe bursitis in my left elbow, and I saw an orthopaedist who attempted to aspirate it and also injected cortisone with absolutely no effect.

A couple of weeks later, he aspirated over 30 cc’s of fluid, and the next day all the fluid had returned. The only alternative offered was surgery, which he pointed out had limited success. That’s when I found your treatment and ordered an initial 10 patches, which greatly diminished the swelling. I re-ordered more patches to finish off the treatment, and I have absolutely no swelling or discomfort now.

I would unhesitatingly recommend your treatment to anyone with bursitis. The results are amazing; Regards Jim

Jim N

Florida, United States

Baker's cyst

Hi,

I have used 3 patches so far. My leg is already feeling much better.

I am AMAZED by this product and will highly recommend it to others.

Thanks

DEBBIE C

Alberta, Canada

Trochanteric Bursitis

Dear Toky,

I wanted to let you know that the Bursitis Patches have worked on my Trochanteric Bursitis.

I cannot believe it. I do not have the pain or swelling there that I have had before. It is very cool. I just wanted to let you know that, also.

We will see if it flares up again. Thanks so much for answering my questions and caring about my daughter, also. It will stay with me for a long time.

May you feel blessed and loved. Have a great day!! Take Care!!

Jennifer P

Sunnyvale, United States

View More Testimonials Disclaimer