Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Hi Toky The patches work so well. I will have to keep these ones for myself. I have been convincing others of their worth. Many, many thanks

Judith W

Palmerston North, New Zealand

Baker's cyst

Hello Danniel,

Thank you for your prompt reply.

I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.

Thank you for your help, and good luck..

Maria P

SA, Australia

General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

Gail W

WA, Australia

Baker's cyst

Dear Toky,

Thank you for the OSMO patches.

I’m seeing a big reduction in the swelling and pain.

Thanks

Margery D

New York, United States

Baker's cyst on both knees

I have been meaning to write you for some time now and tell you how great the OSMO patches have worked for me.

I have had Baker’s cysts over the past 4 years on both knees. My Orthopedic Specialist drained them numerous times, plus gave me cortisone shots. Researching the topic one day, I discovered your website and hesitantly ordered the patches… they work amazingly. There is such a difference when I wake up in the morning.

The fluid is drawn out and mobility is greatly improved. I will probably need surgery one day to repair torn cartilage in my knees, but these are greatly helping me with the swelling/fluid buildup like nothing else has before.

Thank you for developing such a wonderful product and for the prompt and efficient service. They are really helping me.

Janet R

Georgia, United States

General Bursitis

Hi Toky, Just received patches this afternoon. Thank you for the prompt service. I am pleased we found you on the internet. The product does help Warm regards

Colleen O

NSW, Australia

Swollen elbow

Hello,

My name is Garry Gracey; I am a former HANDBALL CHAMPION. I banged my elbow while playing handball. It became swollen after a few days, and my family doctor recommended not to drain the bursa on the elbow but to have it take its natural healing course. “Being impatient” I googled and found OSMO Patches. They were AMAZING in such that after 5 applications of OSMO patches, the swelling on my elbow disappeared.

For a visual of the before and after, attached are the pictures.

Thank you very much,

Garry I. Gracey

British Columbia, Canada

General Bursitis

So far the patches are working great. Thanks.

Janet H

QLD, Australia

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