Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Baker's cyst

Thank you, thank you, thank you! I received my patches and after wearing them two nights, my baker’s cyst is almost gone – and no more pain!

Gwen K

Saskatchewan, Canada

Baker's cyst

Hello! I wanted to write to let you know that I truly feel that a combination of your OSMO patches and infrared laser treatments on my knee have nearly cured my knee. I had a probable torn miniscus, and had developed a baker’s cyst behind the knee from the injury. I am a very active […]

Linda M

Michigan, United States

Baker's Cyst

Thank you for your information. We have experienced a great effect on my mother’s Baker cyst.

Neval A

VIC, Australia

Baker's cyst

To whom it may concern,

Got my patches yesterday and skeptically put one on last night.

I woke up this morning astonished, pain gone, flexibility back.

Don’t know how you discovered this but thank you. I will be ordering more as needed.

Anthony A

Connecticut, United States

Swollen elbow

Hello,

My name is Garry Gracey; I am a former HANDBALL CHAMPION. I banged my elbow while playing handball. It became swollen after a few days, and my family doctor recommended not to drain the bursa on the elbow but to have it take its natural healing course. “Being impatient” I googled and found OSMO Patches. They were AMAZING in such that after 5 applications of OSMO patches, the swelling on my elbow disappeared.

For a visual of the before and after, attached are the pictures.

Thank you very much,

Garry I. Gracey

British Columbia, Canada

Elbow bursitis

Dear Toky, this is to follow up on my last email.

After the 7th patch, the swelling began to go down. I did have to use all 10 patches, but by that time the swelling was gone and my elbow was back to normal.

So the patches did work, and I am completely satisfied. I would buy them again and recommend them to others.

Thanks so much.

Tom F

California, United States

Shoulder Bursitis

I had a sudden case of Shoulder Bursitis, in fact, the Orthopaedic Surgeon said it was the most severe and immediate he had seen in years. He gave cortisone shot and Rx Narcotics that barely cut the pain. No sleep as pain worse at night. In my desperation for relief I searched the internet to […]

T. Mule

Colorado, United States

Ankle and hips (trochanter bursitis)

Thank you very much.

I have used the patches on three areas with amazing results. One was on my ankle, 12 hours later the pain was completely resolved. The other two were on my hips for greater trochanter bursitis.

Both hips feel not completely pain-free, but a dramatic difference.

So thank you, and I have to say I am amazed.

Mandi D

NSW, Australia

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