Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

Bursa in elbow

Thank you so much for your attention and immediate response to my e-mail.

About 9 months ago I slipped on a ladder and banged my elbow which resulted in a bursa sac; This was the first time ever, but about two months ago it happened again. Your patches worked great both times. They significantly reduced my recovery time.

Thanks again!

Kent A

Florida, United States

Shoulder Bursitis

I had a sudden case of Shoulder Bursitis, in fact, the Orthopaedic Surgeon said it was the most severe and immediate he had seen in years. He gave cortisone shot and Rx Narcotics that barely cut the pain. No sleep as pain worse at night. In my desperation for relief I searched the internet to […]

T. Mule

Colorado, United States

Baker's cyst

Hi,

I have used 3 patches so far. My leg is already feeling much better.

I am AMAZED by this product and will highly recommend it to others.

Thanks

DEBBIE C

Alberta, Canada

Swollen elbow almost half the size of a tennis bal

After noticing a swollen lump on my elbow almost half the size of a tennis ball, I visited my doctor who explained it was a bursa and could be drained but would likely re-occur. Like others, I found your website and decided to “give it a go” although being a little skeptical.

While waiting, my doctor drained it by needle, but it re-filled within 3-4 days as predicted. When the patches arrived, I immediately used them with skepticism. The next morning, I could not believe my eyes, it was covered with similar fluid as the doctor had removed and again after 3 more.

My elbow is now back to normal, and I have no hesitation in recommending them to anyone with similar problems.

Brian L

Auckland, New Zealand

General Bursitis

Hi Toky, I wish to say that I have found the patches to be a great benefit to me and have had more relief from them that I have had with any other treatment including 4 cortisone injections. You are quite welcome to give my testimony to any prospective user and, if necessary, they can […]

Val G

NSW, Australia

Hip bursitis

Hi Toky,

I have received my patches and used one last night on my hip. It’s an absolute miracle!!

I have been suffering on and off for 3 years with Bursitis on my left hip. My GP has given me cortisone injections and anti-inflammatories, both of which have given some relief but not lasted and certainly not to this effect. I am due to have physio in the near future also.

I appreciate it has not cured the cause, but at least now I can work on that without the constant pain, and worse off all the lack of sleep.

A big thank you

Debbie S

East Sussex, United Kingdom

Knee problems

Dear Danniel,

I fell 1.5 meters landing on my patella. The pain was severe, after 2 weeks on crutches I was left with a fluid-filled bursa the size of half a golf-ball. I already had a swelling just below my kneecap for 5 years, and another specialist had thought this was probably a lipoma.

I’ve used 16 patches so far, in conjunction with acupuncture. The bursa began to shrink from the first patch, and is now almost gone. I’ve been able to return to my Taiji classes. What is more surprising is that the ‘lipoma’ also has almost vanished.

So, no invasive needle drainage for me, no surgery, and I’m recovering fast.

I am very impressed

Paul S

Auckland, New Zealand

Baker's cyst

Hello Danniel,

Thank you for your prompt reply.

I started using the patches about 10 days ago, and the amount of improvement is unbelievable. The lump was rock hard, and I could not bend the knee, nor straighten the leg. Even though there is still some swelling, the knee feels almost normal. I have run out of the patches, so will restart as soon as I receive the new batch…hopefully it will all go away.

Thank you for your help, and good luck..

Maria P

SA, Australia

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