Guarantee, Returns and Refunds Policies

OSMO Patch Guarantee Policy

While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.

Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)

We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).

IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.

Returns and Refunds Policy
Items may be returned for any of the following reasons.

Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies

All returns will require a Return Authorisation Number (RA#) regardless of the reason.

The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.

Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).

We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase

Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Thanks again. I found the first batch really worked!! You have a wonderful product

Bill T

Nevada, United States

Achilles Enthesopathy

I used this patch from yesterday.

My first patch application was wonderful. I feel no pain and discomfort on my retrocalcaneal area.

After removal of patch I could see some fluid or discharges like a chocolate color discharge on my applied area.

Bibin J

VIC Australia

Hip problems

Hi,

I have just started using OSMO patches on my hip and have had some significant relief after only two nights of use.

I was wondering if they could also work on a large ganglion on a wrist?

Sincerely,

Peg S

Texas, United States

Elbow bursitis

Thank you. Just to let you know, your product is supreme!

I’d been suffering with bursitis on my elbow for months, but now it’s totally healed in just two applications.

Thank you so much.

DEANDREA I

California, United States

Bursitis in my Elbow

Attention Toky, Customer care.

Hi Toky, just to say we’ve ordered 20 more patches as the first lot really improved the Bursitis in my Elbow. It reduced the pain mainly, but although it seems full of fluid in the mornings the swelling has not reduced greatly.

Mind you it’s quite an art fitting them firmly to an elbow and still being able to move!

Regards

John W

QLD, Australia)

Baker's cyst

Hello,

I recently ordered the OSMO Patches and have already felt the pain decrease on my baker’s cyst.

Thank you.

Patricia N

Arizona, United States

Hi there,

I’ve been treating my cyst with OSMO Patches for six nights now and the improvement in my condition is fantastic.

It should be all gone after I finish the packet….

Daniel F

NSW, Australia

Baker's cyst

I used the patch for 3 days and I do a difference in the size of the cyst, how many days in a row can the patch be used? Any restrictions?

Elizabeth C.

New Jersey, United States

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