While the OSMO patch works well for many people, as with any treatment regretfully there will always be some people that our patches won’t help. There could be a few reasons for this, such as; not adequately resting the injury and continuing to induce repeated stress, the patches could have been incorrectly applied or the injury has become very chronic resulting in some scar tissue forming over the area that’s obstructing the drainage process or continuing to cause flare-ups.
Whatever the reason we do appreciate that such a situation is very upsetting and thus this is why we have put together our No Questions asked Guarantee. (This Guarantee is exclusive to customers that purchase directly from our website)
We shall allow you to try up to 5 patches and after this time should you honestly feel the patches have not provided you any type of relief or help from your injury then just simply e-mail us at sales@osmopatch.com within 90 days of placing your order for the patches and you’ll be entitled to our No Questions asked Guarantee. This is a full refund on the purchase price of the patches (less the postage & handling cost).
IMPORTANT: As you will hopefully understand this Guarantee does not apply to either re-orders or orders greater than 2 Boxes of 10 patches (orders greater than 20 patches). In addition this Guarantee is exclusive to customers that purchase directly from our website and does not apply or extent to purchases made from other stores.
Returns and Refunds Policy Items may be returned for any of the following reasons.
Claiming the No Questions asked Guarantee
Incorrect item received
Unable to use the patches due to medical reasons
Allergies
All returns will require a Return Authorisation Number (RA#) regardless of the reason.
The Return Authorisation Number (RA#) is obtained by emailing us at sales@osmopatch.com and quoting your purchase details together with one of the 3 reasons above. We shall also issue refunds for other reasons if they are reasonable.
Upon receiving your email request we shall then supply you with the return postage address together with the Return Authorisation Number. As soon as we receive the balance of your un-used patches together with the Return Authorisation Number we shall then immediately issue you with a complete refund (less the postage & handling cost).
We shall email you once we receive your returned item as well as confirmation of your refund to the email address provided at the time of the original purchase
Refunds will not include the original postage and handling fee unless there was an error on our part.
You will need to pay the postal fee for mailing it back to us.
All returns will need an Authorisation Number (RA#) (mandatory).
Refunds must be requested within 90 days of purchase
Whilst most refunds will be issued within 48hrs of receiving the return we ask that you please allow up to 7 business days for processing refunds.
Testimonials
Real accounts by real people. Hear what they have to say!
Trochanteric Bursitis
Hello Jordan,
Thank you for your informative reply, I shall take notice of the hints and tips in your e-mail and will apply them during the treatment of my wife’s Trochanteric Bursitis.
It may interest you to know of the progress with the OSMO patches. Days 1 to 4 a small reduction in the swelling in the thigh. Days 4 to 7 a further reduction in swelling but no reduction in pain. Days 8 to 9 swelling almost gone and a big reduction in pain. We now await delivery of our second box of patches and hope the improvement continues.
Thanks for your assistance.
Brian M
Lancs, UK
Ankle (Achilles Bursitis)
About 2 years ago I developed bursitis on my right ankle which was extremely painful. I tried traditional physio, ultrasound, laser, and stretching to no avail.
I discovered the OSMO Patch website and decided to keep an open mind and try the OSMO Patch.
After all those months of continuous pain, much to my surprise, I experienced a significant improvement such that I can now walk several kilometers, and am not in constant pain all day long! I have now ordered a 3rd set of Patches, and am sure these will end the problem entirely.
Dave Livingstone
British Columbia, Canada
General Bursitis
Thank you for the bursitis patches. My husband has used them every night for 7 days and it is almost completely gone. He feels really good about it. Best regards,
Emmanuella G
New Jersey, United States
Elbow bursitis
Dear Toky, this is to follow up on my last email.
After the 7th patch, the swelling began to go down. I did have to use all 10 patches, but by that time the swelling was gone and my elbow was back to normal.
So the patches did work, and I am completely satisfied. I would buy them again and recommend them to others.
Thanks so much.
Tom F
California, United States
Joint Pain
I used 4 patches last night for first time. I received them in the mail more than a week ago. How foolish of me not to open sooner. My 1 night of patches and I wake up without pain. OMG! These are like magic. Thank you so much.
Bev E
British Columbia, CANADA
Bursa on knee
Dear Friends at MediWise,
I had what a nurse practitioner at St. Thomas’ Hospital in London called ‘that huge bursa’ on my right knee as a direct result of falling from the top of a railway staircase when the city was inundated with a snowfall and resulting ice.
I received your patches the day before yesterday, and after two nights am now completely back to normal. I cannot thank you enough. This is one of the BEST investments I have ever made, and I will certainly be happy to recommend it to anyone who is looking for rapid relief from bursitis.
Cheers for now,
Bruce W
London, United Kingdom
General Bursitis
Toky, I am writing to you again because my husband wants to order additional patches. He says that they are amazing for his severe leg cramps. He sleeps through the night whereas before using the patches he would get up 3 or 4 times a night with cramping in his legs.
Sheila W
Connecticut, United States
Baker's Cyst
I just want to let you know that I had a very painful Bakers Cyst behind my right knee. I had around 20 patches, one each night and the cyst has gone.
Such a great relief from the pain.
I am back again buying more as I have some fluid on top of the knee, but thought I would mention it to you.
