COVID-19: CURRENT SHIPPING STATUS

Currently Delivering to the following countries:

Australia*
  • Expected delivery time currently of 3-7 Business days.
New Zealand*
  • Expected delivery time currently of 5-14 Business days.
United Kingdom*
  • Expected delivery time currently of 5-14 Business days.
United States*
  • Expected delivery time currently of 5-14 Business days.
Canada*
  • Expected delivery time currently of 5-14 Business days.

Due to COVID there has been cancellations and reductions in flights from Australia. At this time the quoted delivery times are as indicated above. While we do everything in our power to expedite deliveries please understand that delays are currently out of our control due to these unusual times.

Currently unable to deliver to the following countries:

Regretfully we are currently unable to take online orders from the following countries at this time due to unavailability of flights:

Europe* (other than UK)
  • May be available for phone order & delivery to Europe from one of our UK approved resellers
All Other Countries*
  • Currently unable to take online orders.

Important Information

* All our deliveries ship from Australia. We have been notified by our freight company that there are flight disruptions and cancellations impacting all inbound and outbound items to countries outside Australia. We have been working with our postal operators to move items as quickly as possible. However due to the ever-changing situation, delays may occur in all destination countries which we understandably have no control over.

Please note: Mail is still considered an ESSENTIAL SERVICE and while there shall be delays, the postal service will remain open.

By making a purchase you confirm that you are happy for us to dispatch your order and understand that there may likely be delays. While we shall make every effort to send your item out expediently, you accept that delays are unfortunately likely to occur and outside of our control. Subsequently you accept that MediWise will not be liable for any late deliveries, regardless of the length of the delay.

Shipping Policy

Orders are usually processed and packed within 12 – 24 hours of receiving your order.  Deliveries are then dispatched every business day (Mon-Fri) at approximately 11:30am, other than on public holidays.

Orders placed after 11:30am (Sydney EST/EDT) on a Friday or over the weekend shall be dispatched on Monday morning or Tuesday if the Monday falls on a public holidays.

If an email address was provided with your order then you shall receive an email notification following your items dispatch.

We reserve the right to make changes to our shipping policy from time to time. Any changes to our shipping policy shall be made on this page and shall only apply to purchases made after the date of such changes.

Whenever mentioned a Business Day/s or Working Day refers to a Monday-Friday and excludes public holidays.

Shipping method and times:
All merchandise is currently shipped from our fulfilment centre in Sydney Australia. At this time orders are not able to be collected directly from this location.

All deliveries are insured however only orders over $100 in value shall have a tracking number issued.

See current shipping status at the top of this page.

Note: When waiting for your item please be mindful of other factors that are out of our control that may delay your delivery. These include public holidays, Christmas and New Year’s time, as well as natural weather events such as heavy snow fall and blizzards.

Shipping to a different address:
If you wish to arrange your purchase to be shipped to an address other than your normal address we are happy to do this. It shall however be the purchaser’s responsibility to clearly place your preferred delivery details into the correct area of the form when completing your order.

Should you realize after completing your order that the delivery details need to change you can email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to update your address before dispatch.

Please carefully check your order & delivery address are correct:
Upon completion of your order, you shall receive an email confirming your order. This email shall have the complete details of your order, including the items you purchased and the delivery details provided.

Please check this email carefully to ensure that your order and delivery address are correct. If you find that there is any error please email us immediately after your purchase with your order details and clear instructions as to any amendments. Please note that if you advise us at least 30min before the dispatch times stated above then we shall be able to correct any errors and update your address if required before dispatch.

Duty and Customs Charges:

International customers: Please be aware that additional fees or charges may apply to bringing goods into your country.

Whilst most items shall be delivered promptly and without customs agencies charging additional fees or valued added taxes it is important to understand that every country has different policies which may change from time to time.

You agree when making a purchase through our site that you are solely responsible for any such knowledge or payment of fees should they be applicable.

Testimonials

Real accounts by real people. Hear what they have to say!

General Bursitis

Dear Toky I have used the 10 patches and I have felt significant improvement, albeit not a total cure at this point. But, the Radiologist did tell me my bursitis was as bad as the man who came off a motorbike and his is the worst case they have seen. Please note I have shared […]

Gail W
WA, Australia
Hip problems

Hi,

I had a sore hip muscle at the back of my hip. The Dr. said we will drain the fluid out then give you a Cortisone shot. I said no way my hip was so sore it was painful sitting and going up stairs.

I ordered your patches and the first night they came I applied it, the next morning the powder was hard, I guess from being wet. As soon as I stood on it, no PAIN, I woke up my wife and said it works.

It is still a little sore, when you sit. But it’s 99% better.

Ray W
Ontario, Canada
Baker's cyst

Dear Sir or Madam: I purchased the OSMO patch several weeks ago and just started using them 4 days ago for my Bakers Cyst behind my knee.  I must admit I was very skeptical but I have noticed a change and less swelling in the area behind my knee.   Thank you

Karen B
Illinois, United States
Baker's cyst

Hello,

I have used your patches for my baker’s cyst. I started a while back, stopped, and found the cyst increased in size.

I have now been using it again for 1 week and the discomfort of it is considerably reduced.

The patches give such good relief

Maria P
SA, Australia
Hip bursitis

Hi Toky,

Thank you for the prompt delivery of Patches. They arrived early Tuesday morning.

My wife used one last night on her hip and was surprised to find this morning that it was damp. There was a marked decrease in pain in the bursitis area. Of course, it is far too early to judge results yet, but the signs are encouraging so early. We will let you know later how the treatment performs over time. The location in the hip area will be a very good test, being so deep-seated.

Thanks again,

Kindest regards

Bob & Marjorie B
NSW, Australia
General Bursitis

To Toky, Customer care, I wanted to inform you that I’ve ordered more patches. My partner and I were totally amazed by this product. We have seen a significant difference in the size of his bursitis. It’s getting smaller after every use, and we both feel that having extra would be beneficial. It’s a shame […]

Annette A
Ontario, Canada
Hip bursitis

Hi, My 81-year-old mother has been suffering from hip bursitis for several years.

She got some relief from regular corticosteroid injections. However, the last time she had this treatment, the injection was not carried out properly and she was in agony for several days. Consequently, she has been frightened to receive this treatment again, and the pain was getting progressively worse. She had not been sleeping and could not walk far.

I found the OSMO website and thought I’d give it a go. My mum has just completed the first course of 10 patches, and she has a completely new lease of life. It really is amazing how quickly this treatment has had an effect. She has been sleeping much better and walked further at the weekend than she has for many months. I have ordered a further 20 patches. Many thanks.

David P
Glasgow, United Kingdom
Swelling in the knee & arthritic pain in the knee

Dear Danniel,

I completed the OSMO Patch treatment and have found it to be very beneficial in that it has eliminated the swelling in my knee and has minimized the arthritic pain also present in my knee.

I consider it to be a very good treatment for reducing or totally eliminating swelling of an area.

I highly recommend its usage.

Mae A
New Jersey, United States
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